Reporting Department

This chapter explores how the reporting department of service design professionals influences their salary, satisfaction, and the distribution of jobs. The following charts provide a detailed breakdown of these factors across various reporting structures, allowing for a comparative analysis of the professional landscape.

The Survey Question

This chapter is based on the question asking respondents about the department they report to.

History of the Question

The question about the reporting department has been included in the survey since 2024. The options have remained consistent across years.

Reporting Departments: Based on last year's feedback, we included new reporting department options in 2025: CX / Services / Communications / Product / R&D / UX / Customer Success / Change / CxO / Engineering / Finance / Service Design / Digital.

Filter the Data

Median Salary

This chart displays the median salary for service design professionals across different reporting departments. The data can be filtered by country and year to provide a more granular view of compensation trends.

Note: We only show the median salary based on the data from people at agencies and in-house (excluding freelance).

Satisfaction Score

This chart illustrates the average satisfaction score of service design professionals in various reporting departments. The satisfaction score is based on a 1-10 scale, providing insights into the overall job satisfaction levels within each sector.

Respondents Breakdown

This chart shows the distribution of survey respondents across different reporting departments. It provides a clear overview of which sectors have the highest representation of service design professionals in the dataset.