Reporting Departments
This page explores the diversity of reporting lines within the service design community, showing where professionals are positioned within their organizations. Understanding whether service design reports into Design, Product, IT, or Marketing provides valuable context on the maturity and focus of the practice.
Which department do you report into?
Respondents could choose from predefined options including: Design, Product, Engineering, Marketing, Customer Success, R&D, and Other. Based on feedback, we included additional reporting department options in 2025: CX, Services, Communications, UX, Change, CxO, Finance, Service Design, and Digital.
It is important to note that the reporting structure can significantly influence a service designer's impact and influence within an organization. This data highlights the professional landscape across different sectors and regions.
Reporting Department Breakdown
This chart shows the distribution of survey respondents across different reporting departments. It provides a clear overview of which sectors have the highest representation of service design professionals in the dataset.
Other Reporting Departments
When selecting "Other" in the survey, respondents provided a fascinating glimpse into the specific and sometimes unique roles they hold. We have standardized and grouped these responses to highlight common reporting lines that sit outside the predefined options.