Future Confidence New
As the global economy and the design industry undergo significant shifts, understanding the collective sentiment of service design professionals is more important than ever. This chapter explores how optimistic or pessimistic professionals feel about their career prospects, the impact of AI on their roles, and their plans for the future.
Career Prospects
How confident do you feel about your future career prospects in service design?
Scale from 1 (Not confident) to 10 (Very confident)
Score Distribution
While the average score provides a high-level summary, the distribution reveals the full spectrum of sentiment. This chart shows the percentage of respondents who chose each score on the 1–10 scale, highlighting whether the community is unified in its outlook or deeply divided.
Community Insights
The scores above are shaped by deeply personal and professional contexts. By categorizing the open-ended explanations from respondents, we can see the primary themes driving optimism and pessimism in the field.