2023 Survey Questions
Main Changes
The 2023 survey introduced a significant focus on career trajectories and education. New questions probed into respondents' backgrounds before entering service design, their total professional experience vs. service design experience, and whether they hold formal service design degrees. We also added a crucial question about salary negotiation to better understand the dynamics of pay setting. Finally, a section on employer recognition was added to gauge the visibility of major players in the field.
Demographics & Background
- Check one or more options that reflect your gender.
- Which country / region are you currently located in?
- Which city are you located in?
- What is your age?
- Do you have a formal / accredited service design degree? (New)
Professional Experience
- How many years of service design related work experience do you have?
- How many years of professional work experience do you have overall? (New)
- Which of the following best describes your role before getting into service design? (New)
- Please specify your previous role.
Current Role
- Which industry do you currently work in?
- Which of the following best describes your current position? (Agency, In-house, Freelance, etc.)
- Which of the following best describes your current level?
- Which of the following best reflects your job title?
- How many employees does your company have?
- How many hours do you work per week?
- Which percentage of your work is currently done remotely?
Compensation & Benefits
- What is your annual salary in USD based on full time employment (before taxes & excluding additional benefits)?
- What is your typical daily rate in USD? (For freelancers)
- What type of additional benefits do you have?
- What is the estimated value of your additional benefits in USD (per year)?
- How many paid vacation days do you get per year?
- Did you negotiate your salary? (New)
- How satisfied are you with your total compensation?
- What made you give this specific rating?
Service Design Employers (New)
- Which of the following consultancies do you recognize as a service design employer?
- Which of the following brands do you recognise as a service design employer?
- Which other brands / companies / organisations should also have been included on the lists?
Closing Thoughts
- Which question(s) do you hope this report will answer?
- Where did you learn about this survey?
- Is there anything else you would like to share regarding compensation, or feedback on the survey?